Welcome to The Tshirt Mill. By accessing or using our website, placing an order, or using any of our services, you agree to be bound by the terms below. If you do not agree, please do not use our website or services. We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes.

1.0 Our services

The Tshirt Mill provides the ability to:

Design and customise apparel and products
Purchase products listed on our website
Upload, save and share designs
Use online design tools and templates
Create and manage affiliate stores

You agree to use these services only for lawful purposes.

1.1 Production and order process

Standard production time is 10-14 business days (excluding shipping) unless otherwise selected. Shipping timeframes are in addition to production time.

Orders will only enter production once all details, artwork approvals and full payment are received.

We do not proof, edit or adjust customer artwork unless explicitly agreed.

Approval to proceed includes:

Payment of an order or invoice
Written or verbal approval
Approval via our online system

Once approved, orders cannot be changed or cancelled.

Production timeframes are estimates only and may vary during peak periods, public holidays, supplier delays or unforeseen production issues.

Orders delayed due to awaiting artwork, approvals, garment selections, payment or customer responses may result in revised production timeframes.

The Tshirt Mill is not responsible for delays caused by incomplete or incorrect information supplied by the customer.

Garment stock availability can change without notice. If stock becomes unavailable after ordering, we may contact you to discuss alternatives, revised timeframes or refunds.

1.2 Returns and reprints

We stand by the quality of our products. Returns are only accepted under the following conditions.

Eligible for return (within 14 days of receipt)

Faulty garments
Print defects
Manufacturing issues

Conditions

Items must be unworn and in original condition
Photos must be provided for assessment
Shipping fees are non-refundable

Not eligible for return

Change of mind
Customer errors including spelling, punctuation, design, sizing or garment choice
Low-resolution or poor-quality artwork
Colour variation between screen and print
Variations between digital mockups and final printed products
Variations between garment colours viewed online and final physical garments
Variations caused by monitor, screen, lighting or device display settings
Production or shipping timeframes
Courier or postal delays after dispatch
Supplier or stock delays outside our control
Size tolerance variations (+/- 2cm or as otherwise specified by the supplier)
Print placement tolerance variations (+/- 2cm)
Dissatisfaction with print size or placement
Incorrect product selection by the user
Commercial laundering damage
Incorrect washing methods or failure to follow care instructions
General wear and tear over time
Variations between repeat orders, batches or previous production runs
Slight variations in garment shade, fabric texture, stitching or sizing between supplier batches
Minor imperfections that do not affect the functionality of the garment or print
Customer supplied garments printed at the customer's own risk

Approved refunds will be issued via the original payment method unless otherwise agreed.

1.2A Order cancellations

Orders may only be cancelled prior to entering production and are subject to approval by The Tshirt Mill.

Once an order has been approved, paid for or entered production, it cannot be cancelled or modified.

Approved cancellations may incur:

A $5 per item restocking fee to cover supplier return costs
Artwork, design or admin charges where applicable
Payment processing fees where applicable

Custom, printed or made-to-order items cannot be cancelled once production has commenced.

The Tshirt Mill reserves the right to refuse cancellation requests where stock has been ordered, artwork has been prepared or production resources have been allocated.

1.3 Artwork and print responsibility

All artwork is assumed to be print-ready at the size submitted.

Customers are responsible for spelling, grammar, sizing, placement and design layout.

We do not check or proof customer artwork unless specifically agreed.

Low-resolution files will result in poor print quality.

By proceeding with your order, you accept responsibility for the artwork supplied.

Artwork uploaded through our website is printed as supplied unless otherwise agreed in writing.

Customers are responsible for ensuring uploaded files:

Are transparent where required
Are supplied at the correct size and proportions
Do not contain unwanted backgrounds, shadows or compression artefacts
Meet minimum quality requirements for printing

The Tshirt Mill is not responsible for:

Spelling or grammatical errors
Incorrect sizing or scaling selected by the customer
Colour outcomes caused by unsuitable artwork files
Low-quality screenshots, web images or compressed social media downloads

Mockups, digital previews and online design tools are indicative only and may not represent exact garment colour, print size, placement or final production outcome.

Final print placement may vary slightly from digital previews.

1.4 Direct to Film (DTF) printing

All online orders are printed using Direct to Film (DTF) printing unless otherwise specified.

For best results, artwork must be suitable for DTF printing:

Minimum 300dpi at print size
Solid, clean artwork with sharp edges
Transparent backgrounds where required

DTF printing is not suitable for:

Low-resolution or pixelated images
Fine details, thin lines or small text under approximately 0.5mm
Drop shadows, glows or soft transparency effects
Complex gradients or faded edges

Files that do not meet these requirements will be printed as supplied. The Tshirt Mill is not responsible for poor outcomes caused by unsuitable artwork.

We do not adjust or correct artwork unless explicitly requested and quoted.

DTF prints may have a different texture, feel and finish compared to screen printing, embroidery or DTG printing.

Certain artwork effects including gradients, transparencies, glow effects, faded edges and ultra-fine details may print differently than viewed on screen.

Fine lines and small details may not adhere or wash as effectively as thicker design elements.

Pressing instructions must be followed correctly for customer-applied transfers. The Tshirt Mill is not responsible for application issues caused by incorrect temperature, pressure, pressing time or unsuitable heat press equipment.

DTF transfers should be stored in a cool, dry environment and used within a reasonable timeframe. Performance may deteriorate if transfers are exposed to heat, humidity or prolonged storage conditions.

1.5 Colour and print expectations

Colours may vary between screens, digital mockups, garments and print methods.

We do not guarantee exact colour matching between:

On-screen previews and final printed products
Digital mockups and physical garments
Different garment brands, batches or fabric types
RGB screen colours and printed CMYKW ink colours

Garment colours may appear differently depending on:

Screen, monitor or device settings
Brightness and display calibration
Photography lighting and editing
Fabric texture and material composition

DTF printing uses a CMYKW colour process which differs from RGB digital displays. As a result, colours viewed on screen may not exactly match final printed results.

A white ink underbase is used for all DTF prints to maintain vibrancy across garment colours. This can affect the appearance and brightness of printed colours compared to digital previews.

Colours may appear differently on different garment colours and fabrics due to white underbases and fabric absorption characteristics.

Natural fibres and blended fabrics may absorb ink differently, resulting in slight colour variation between garments.

Exact Pantone matching is not guaranteed unless specifically quoted and agreed in writing.

Repeat orders may contain minor colour variations due to supplier batches, fabric composition, environmental conditions and print production variables.

Print placement, scale and colour may vary slightly between garments and production runs. Variations of up to 5 percent in print colour, size and placement are considered acceptable and are not deemed faults.

We recommend ordering samples if colour accuracy, garment shade or print finish is critical.

1.6 Delivery and shipping

Shipping timeframes are estimates only.

Once dispatched, delivery is managed by the courier.

We are not liable for courier delays, loss or damage in transit.

Express shipping upgrades the freight service only and does not reduce production time unless a rush production service has also been selected.

1.7 Production priority

Standard orders are not delayed in favour of rush orders.

Rush orders are completed using additional labour and extended hours.

During peak periods, production may be completed closer to the upper end of the quoted timeframe.

1.8 Garment care and durability

Printed garments require proper care to maximise longevity.

The Tshirt Mill is not responsible for damage caused by:

Hot washing
Commercial laundering
Tumble drying
Bleach or harsh chemicals
Ironing directly on prints
Excessive stretching or abrasion
Failure to follow care instructions

Printed garments naturally experience wear over time depending on frequency of use, washing methods and garment application.

Hospitality, industrial and high-frequency commercial environments may reduce the lifespan of printed garments.

1.9 Washing instructions

To maximise longevity:

Cold wash inside out
Do not tumble dry
Do not iron directly on print
Avoid prolonged sun exposure

1.10 Customer supplied garments

Garments supplied by customers are printed entirely at the customer's own risk.

While all care is taken during production, The Tshirt Mill is not responsible for:

Misprints
Heat press marks
Damage during printing
Manufacturing faults in supplied garments
Garment shrinkage or dye migration

No reimbursement will be provided for customer supplied garments under any circumstances.

1.11 Affiliate stores

Affiliate stores are provided via Deco Network.

Limited support is provided for setup and management.

Store owners are responsible for pricing, content and promotion.

Inactive stores may be removed without notice.

We reserve the right to remove stores deemed inappropriate.

2.0 User obligations

You agree to:

Provide accurate information
Comply with all applicable laws
Use the website responsibly
Ensure all uploaded content is legally owned or licensed

You are fully responsible for all content submitted.

2.1 Acceptable content

We do not produce or ship content that is:

Illegal
Pornographic or explicit
Hateful, discriminatory or offensive
Infringing on intellectual property rights

Orders containing such content may be cancelled without notice.

2.2 Intellectual property

You retain ownership of your designs
You grant us permission to reproduce content for fulfilment purposes
You confirm you own or have rights to use the content
We are not liable for copyright or trademark infringement

3.0 Payment and ownership

All orders must be paid in full before production begins.

Goods remain the property of The Tshirt Mill until paid in full.

4.0 Limitation of liability

We are not liable for indirect or consequential loss.

Liability is limited to the value of the order.

We are not responsible for delays outside our control.

5.0 Force majeure

We are not liable for delays or failure caused by events beyond our control, including:

Supplier delays
Equipment failure
Natural disasters
Labour shortages
Freight disruptions
Power outages

6.0 Right to refuse or cancel orders

We reserve the right to refuse or cancel any order due to:

Inappropriate or prohibited content
Suspected intellectual property infringement
Operational or production limitations

7.0 Indemnity

You agree to indemnify The Tshirt Mill against:

Claims arising from your use of our services
Breach of these terms
Infringement of third-party rights

CHECKOUT ACCEPTANCE

I confirm that:

My artwork is print-ready
I understand production is 10-14 business days plus shipping
I have checked garment type, sizes, colours and print placement
I understand colours may vary between screens, mockups and final printed products
I understand garment sizing and print placement tolerances apply
I understand all online orders are printed using DTF unless otherwise specified
I understand mockups and previews are indicative only
Orders cannot be changed or cancelled after approval or payment